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Image of PENGARUH SERVICE RECOVERY TERHADAP PASSENGER SATISFACTION PASCA TERJADINYA FLIGHT IRREGULARITIES PADA PT. SRIWIJAYA AIR DISTRICT PALEMBANG (STUDI KASUS PADA RUTE PENERBANGAN PALEMBANG - PANGKAL PINANG).

Skripsi

PENGARUH SERVICE RECOVERY TERHADAP PASSENGER SATISFACTION PASCA TERJADINYA FLIGHT IRREGULARITIES PADA PT. SRIWIJAYA AIR DISTRICT PALEMBANG (STUDI KASUS PADA RUTE PENERBANGAN PALEMBANG - PANGKAL PINANG).

Marandika, Eggi Ramadhon - Personal Name;

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The purpose of this study was to determine and explain the effect of Service Recovery on Passenger Satisfaction after the occurrence of flight irregularities at PT Sriwijaya Air District Palembang with the Palembang - Pangkal Pinang flight route both partially and simultaneously. This research is a quantitative research. The population in this study were Sriwijaya Air airline passengers with Palembang Pangkal Pinang flight routes and had aspirated complaints about flight irregularities. The sample in this study were 85 respondents who used Non-Probability Sampling technique with Purposive Sampling method. This research data collection instrument uses a questionnaire that was assessed with a Likert Scale and has been tested using the SPSS Statististics 27 for Windows program. This study results in Service Recovery variables in which there are Distributive Justice, Procedural Justice, and Interactional Justice variables that have a significant partial and simultaneous effect on Passenger Satisfaction.


Availability
Inventory Code Barcode Call Number Location Status
2407001754T141444T1414442024Central Library (Referens)Available
Detail Information
Series Title
-
Call Number
T1414442024
Publisher
Indralaya : Prodi Manajemen, Fakultas Ekonomi Universitas Sriwijaya., 2024
Collation
xx, 90 hlm.; Ilus.; 29 cm
Language
Indonesia
ISBN/ISSN
-
Classification
658.810 7
Content Type
Text
Media Type
unmediated
Carrier Type
-
Edition
-
Subject(s)
Prodi Manajemen, Manajemen Pemasaran
Specific Detail Info
-
Statement of Responsibility
MURZ
Other version/related

No other version available

File Attachment
  • PENGARUH SERVICE RECOVERY TERHADAP PASSENGER SATISFACTION PASCA TERJADINYA FLIGHT IRREGULARITIES PADA PT. SRIWIJAYA AIR DISTRICT PALEMBANG (STUDI KASUS PADA RUTE PENERBANGAN PALEMBANG - PANGKAL PINANG).
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