Electronic Resource

Service Excellence in Tourism and Hospitality

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Penilaian

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Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2108000087	EB0004770	338.4 Ser	Central Library (OPAC)	Available

Detail Information

Series Title

Tourism, Hospitality & Event Management

Call Number

338.4 Ser

Publisher

Switzerland : Springer Cham., 2021

Collation

xv, 220p.:ill

Language

English

ISBN/ISSN

978-3-030-57694-3

Classification

338.4

Content Type

Ebook

Media Type

-

Carrier Type

online resource

Edition

1

Subject(s)

Tourist Trade - Economics

Specific Detail Info

-

Statement of Responsibility

BRF

Other version/related

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