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PENGARUH SERVICE RECOVERY TERHADAP PASSENGER SATISFACTION PASCA TERJADINYA FL…
Marandika, Eggi Ramadhon

The purpose of this study was to determine and explain the effect of Service Recovery on Passenger Satisfaction after the occurrence of flight irregularities at PT Sriwijaya Air District Palembang …

Edition
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ISBN/ISSN
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Collation
xx, 90 hlm.; Ilus.; 29 cm
Series Title
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Call Number
T1414442024

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