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PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN DI RUMAH MAKAN SIANG MAL…
Kartika, Sherly

Penelitian ini bertujuan untuk mengetahui seberapa besar pengaruh kualitas layanan yang meliputi keberwujudan, ketanggapan, kepedulian, jaminan dan kehandalan berpengaruh terhadap kepuasan konsumen…

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x, 64 hlm.: Ilus., tab.; 29 cm
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T478292014
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