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PENGARUH EFEKTIVITAS KOMUNIKASI INTERPERSONAL TERHADAP KEPUASAN PELANGGAN (St…
Haniah, Siti Aufa

This research was motivated by the discovery of complaints written by customers regarding ineffective interpersonal communication with Bank BRI KC A. Rivai's customer service, Palembang City. This …

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xiii, 89 hlm.; Ilus.; 29 cm
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T1294942023
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