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PENGARUH KUALITAS PELAYANAN PT. KERETA API INDONESIA TERHADAP KEPUASAN KONSUM…
Faramaswari, Aurora Dian

Penelitian ini bertujuan untuk mengetahui apakah dimensi dalam kualitas pelayanan yaitu tangible, reliability, responsiveness, assurance, dan emphaty berpengaruh terhadap kepuasan konsumen penumpan…

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vi, 96 hlm.: Ilus., tab.; 29 cm
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T458032012
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