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Analisis service quality terhadap loyalitas sponsor pada Global Radio 101 FM …
Indah Pratiwi

Penelitian ini bertujuan untuk mengetahui pengaruh service quality meliputi variabel tangible/bukti fisik (X1), reliability/reliabilitas (X2), responsiveness/daya tanggap (X3), assurance/jaminan (…

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xiii, 120 hlm. : ilus.
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659.107 598 16 Ind a
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