Engineering Digitised Borders

This book focuses on the Visa Information System (VIS): a large-scale data infrastructure interconnecting a multiplicity of state authorities that enact border security and migration management in …

Frugal Innovation and Its Implementation

This book discusses several product development strategies and tools employed by organizations around the world to implement frugal innovations. Over the past decade, frugal innovations have caught…

Augmented Reality and Virtual Reality

This book features the latest research in the area of immersive technologies, presented at the 6th International Augmented Reality and Virtual Reality Conference, held in online in 2020. Bridging t…

Data Governance and Compliance

This book sets the stage of the evolution of corporate governance, laws and regulations, other forms of governance, and the interaction between data governance and other corporate governance sub-di…

Automated Unit Testing with ABAP

Write automated unit tests for the ABAP language. This book teaches programmers using simple examples and metaphors and explains the underlying concepts of writing effective automated unit tests. M…

Predictive Intelligence for Data-Driven Managers

This book describes how companies can easily and pragmatically set up and realize the path to a data-driven enterprise, especially in the marketing practice, without external support and additional…

Design Thinking Research

Extensive research conducted by the Hasso Plattner Design Thinking Research Program at Stanford University in Palo Alto, California, USA, and the Hasso Plattner Institute in Potsdam, Germany, has y…

Advancing Information Systems Theories

The information systems (IS) field represents a multidisciplinary area that links the rapidly changing technology of information (or communications and information technology, ICT) to the business …

Roadmapping Future

This volume presents a portfolio of cases and applications on technology roadmapping (TRM) for products and services. It provides a brief overview on criteria or metrics used for evaluating the suc…

Creating Innovation Spaces

This book offers fresh impulses from different industries on how to deal with innovation processes. Authors from different backgrounds, such as artificial intelligence, mechanical engineering, medi…

New Perspectives in Technology Transfer

This edited book presents research results that are relevant for scientists, practitioners and policymakers who engage in knowledge and technology transfer from different perspectives. Empirical an…

Business Innovation with New ICT in the Asia-Pacific: Case Studies

This book clarifies the direction of business innovation using new ICT such as the Internet of things (IoT), artificial intelligence (AI), smartphones, and cloud computing through a series of case …

Customer Service: A PRACTICAL APPROACH, Fifth Edition

Edition

5

ISBN/ISSN

978-0-13-510931-1

Collation

xiv, 175 p. ; 26 cm

Series Title

-

Call Number

658.4038 Har c

Information Technology-Enable Global Customer Service

Edition

-

ISBN/ISSN

1-59140-048-1

Collation

285 hlm

Series Title

-

Call Number

658.4038 Rep i

Principles of Information Systems for Management

Edition

-

ISBN/ISSN

0-697-08154-0

Collation

xiii, 78 p.; 24 cm.

Series Title

-

Call Number

658.4038 Ahi p

INFORMATION SYSTEMS MANAGEMENT IN PRACTICE, FIFTH EDITION

Edition

5th

ISBN/ISSN

0-13-034073-1

Collation

xxi, 554 p.; ill. ; 27 cm

Series Title

-

Call Number

658 Mcn i

INFORMATION & COMMUNICATION TECHNOLOGY IN ORGANIZATIONS

Edition

-

ISBN/ISSN

978-1-4129-0090-4

Collation

xiv, 223 p. : ill. ; 25 cm

Series Title

-

Call Number

658 Bou i

Computer Management Part I: Reprints of selected articles The magazine of dec…

Edition

-

ISBN/ISSN

-

Collation

ii, 137 p. : ill. ; 28 cm

Series Title

-

Call Number

658.4038 Com c

INFORMATION SYSTEMS FOR OPERATIONS AND MANAGEMENT

Edition

-

ISBN/ISSN

0-538-07330-6

Collation

vii, 519 p.; ill.; 23 cm.

Series Title

-

Call Number

658.4038 Voi i

INFORMATION MANAGEMENT SYSTEMS : implications for the human-computer interface

Edition

-

ISBN/ISSN

0-13-457441-9

Collation

185 p. ; 24 cm

Series Title

-

Call Number

658.05 Hil i 1990