Quality Assurance (QA) is a system that covers the scope of work around matters relating to how a product has quality assurance according to the promised standards. In an engineering and manufactur…
ABSTRACT This study aims to measure the magnitude of the influence of: 1) Tangibles on service quality, 2) Reliability on service quality, 3) Responsiveness to service quality, 4) Assurance on serv…
Martin Hinsch summarizes all chapters of the ISO 9001:2015 shortly. The text offers both beginners and users with little knowledge of the standard an introduction to or a refresher course on the wo…
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