APA Style

Buttle, Francis, Subiyanto, Arief. (2007). Customer Relationship Management = Manajemen Hubungan Pelanggan, Concept and Tools . Jakarta: Bayumedia Publishing.

Chicago Style

Buttle, Francis, Subiyanto, Arief. Customer Relationship Management = Manajemen Hubungan Pelanggan, Concept and Tools. Jakarta: Bayumedia Publishing, 2007. Text.

MLA Style

Buttle, Francis, Subiyanto, Arief. Customer Relationship Management = Manajemen Hubungan Pelanggan, Concept and Tools. Jakarta: Bayumedia Publishing, 2007. Text.

Turabian Style

Buttle, Francis, Subiyanto, Arief. Customer Relationship Management = Manajemen Hubungan Pelanggan, Concept and Tools. Jakarta: Bayumedia Publishing, 2007. Print.