APA Style
Buttle, Francis, Subiyanto, Arief. (2007).
Customer Relationship Management = Manajemen Hubungan Pelanggan, Concept and Tools .
Jakarta:
Bayumedia Publishing.
Chicago Style
Buttle, Francis, Subiyanto, Arief.
Customer Relationship Management = Manajemen Hubungan Pelanggan, Concept and Tools.
Jakarta:
Bayumedia Publishing,
2007.
Text.
MLA Style
Buttle, Francis, Subiyanto, Arief.
Customer Relationship Management = Manajemen Hubungan Pelanggan, Concept and Tools.
Jakarta:
Bayumedia Publishing,
2007.
Text.
Turabian Style
Buttle, Francis, Subiyanto, Arief.
Customer Relationship Management = Manajemen Hubungan Pelanggan, Concept and Tools.
Jakarta:
Bayumedia Publishing,
2007.
Print.