APA Style
McCarthy, Dennis G.. (1997).
The Loyalty Link : How Loyal Employees Create Loyal Customers .
New York:
John Wiley & Sons.
Chicago Style
McCarthy, Dennis G..
The Loyalty Link : How Loyal Employees Create Loyal Customers.
New York:
John Wiley & Sons,
1997.
Text.
MLA Style
McCarthy, Dennis G..
The Loyalty Link : How Loyal Employees Create Loyal Customers.
New York:
John Wiley & Sons,
1997.
Text.
Turabian Style
McCarthy, Dennis G..
The Loyalty Link : How Loyal Employees Create Loyal Customers.
New York:
John Wiley & Sons,
1997.
Print.