Skripsi

PENERAPAN CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS WEB PADA BADAN PENGELOLA JARINGAN GAS KOTA PT. SARANA PEMBANGUNAN PALEMBANG JAYA

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Penilaian

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At this time, the City Gas Network Management Agency of PT. SP2J has several obstacles regarding customers, including promotions that use paper, city gas registration currently has a fairly complicated bureaucracy, manual complaints media, and customers cannot know the details of natural gas usage. In the process of acquiring or retaining customers, the company will use one of the frameworks for reference in Customer Relationship Management, namely the Framework of Dynamic Customer Relationship Management. This framework describes a series of stages in the development / implementation of CRM. The most important substance of this framework is the process of information obtained from the customer so that the output is obtained in the form of a Relationship Commitment. The framework used is useful for managing information provided about customers, for customers, and by customers. With the use of this framework for The Gas Network Management Agency Of City PT. SP2J will then establish mutually committed relationships between the company and the gas network customers. Keywords : Framework of Dynamic, Customer Relationship Management

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2107002181	T54118	T541182021	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T541182021

Publisher

Inderalaya : Fakultas Ilmu Komputer, Prodi Sistem Informasi., 2021

Collation

xiv, 70 hlm,: ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

004.660 7

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Metode Transmisi Data
Prodi Sistem Informasi

Specific Detail Info

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Statement of Responsibility

MURZ

Other version/related

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