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Image of PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN SCISSORS BARBERSHOP PALEMBANG

Skripsi

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN SCISSORS BARBERSHOP PALEMBANG

Nugraha, Muhammad Feraldi - Personal Name;

Penilaian

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Penilaian anda saat ini :  

This study aims to determine how the influence of service quality variables with the dimensions of tangibles, responsiveness, assurance, reliability, and empathy on customer satisfaction at the Scissors Barbershop in the city of Palembang. The sampling method used in this study is a non-probability method with a sample of 100 respondents from the people of Palembang city This research data collection technique using a research instrument in the form of a questionnaire. Primary data of this study were processed with SPSS version 16. The results obtained in this study indicate that the dimensions of physical evidence, responsiveness, assurance, reliability, empathy simultaneously have a significant effect on customer satisfaction at the Scissors Barbershop in the city of Palembang. The dimensions of physical evidence, assurance, and empathy partially do not have a significant effect on customer satisfaction at the Scissors Barbershop in the city of Palembang. While the dimensions of responsiveness and reliability partially have a significant effect on customer satisfaction at the Scissors Barbershop in the city of Palembang.


Availability
Inventory Code Barcode Call Number Location Status
2107001349T51711T517112021Central Library (REFERENCES)Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T517112021
Publisher
Inderalaya : Prodi Manajemen, Fakultas Ekonomi Universitas Sriwijaya., 2021
Collation
xviii, 88 hlm.; tab.; 28 cm.
Language
Indonesia
ISBN/ISSN
-
Classification
658.307
Content Type
Text
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
Manajemen Pelayanan
Ekonomi Manajemen.
Specific Detail Info
-
Statement of Responsibility
MI
Other version/related

No other version available

File Attachment
  • PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN SCISSORS BARBERSHOP PALEMBANG
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