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KUALITAS PELAYANAN PASIEN RAWAT INAP DI PUSKESMAS KECAMATAN GELUMBANG

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Penilaian

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This study entitled "Quality of Inpatient Services at Puskesmas, Kecamatan Gelumbang". The purpose of this study was to determine the quality of inpatient services at the Gelumbang District Health Center. The method used is a qualitative method. The type of data used are primary and secondary data, while the data collection techniques used in this study were carried out observation, interviews and documentation. The theory that is most suitable to be used to analyze the Quality of Inpatient Services at the Gelumbang District Puskesmas in this study is the theory / model of quality according to Zeithaml et al. (In Hardiansyah, 2011: 46) suggests five principles that must be considered for the delivery of public services, which include: (1) Tangible (physical appearance), such as physical abilities, equipment, personnel and communication to patients. (2) Reliability (reliable), the ability to form the promised service to be precise and accurate to patients. (3) Responsiveness, a sense of responsibility towards the quality of medical services. (4) Assurance, knowledge, behavior and abilities of employees and medical personnel. (5) Empaty, attention of individual medical experts to patients. The conclusion of this study is the quality of health services at the time of treatment in the inpatient installation. The conclusion is that the quality of the services provided is still not very good. The dimension that is deemed lacking is the Tangible dimension (physical appearance), the facilities that are still inadequate for both the patient and the patient's family. The second dimension that is still lacking is the Reliability dimension (responsiveness), which is the indicator of the ability and expertise to use medical aids. The last dimension that is still not good is the Responsiveness dimension, which is the indicator of the friendliness and politeness of medical personnel during treatment.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2007000678	T49945	T499452020	Central Library (REFERENCES)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T499452020

Publisher

Inderalaya : Jurusan Ilmu Administrasi publik, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sriwijaya., 2020

Collation

xiii, 90 hlm. : ilus. ; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

362.1207

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Pelayanan kesehatan-pasien
Jurusan Ilmu Administrasi Publik

Specific Detail Info

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Statement of Responsibility

AA

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