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PERANCANGAN CUSTOMER KNOWLEDGE MANAGEMENT MENGGUNAKAN SOFT SYSTEM METHODOLOGY PADA HONDA UNION MOTOR

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Penilaian

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Customer Knowledge Management (CKM) is needed by companies to develop services and create long-term good relationships between customers and companies. The process of sharing knowledge complaints between customers and the Honda Union Motor Company is currently still using the story telling method by telephone with customer care or dating directly to the company. To overcome this, documentation of Customer Knowledge Management (CKM) is needed to facilitate the transfer of knowledge from customers to companies. Soft System Methodology (SSM) is a methodology that helps a company explain their goals and then design a system of human activities to achieve these goals. Soft System Methodology (SSM) does not limit the problem to certain variables, but tries to identify as many aspects (variables) that interact with the system.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2007000885	T35069	T350692020	Central Library (REFERENCES)	Available

Detail Information

Series Title

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Call Number

T350692020

Publisher

Indralaya : Prodi Sistem Informasi, Fakultas Ilmu Komputer Uniersitas Srwijaya., 2020

Collation

xviii, 170 hlm.; ill.; 28 cm.

Language

Indonesia

ISBN/ISSN

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Classification

005.07

Content Type

Text

Media Type

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Carrier Type

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Edition

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Subject(s)

Methodology
Prodi Sistem Informasi, Fakultas Ilmu Komputer

Specific Detail Info

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Statement of Responsibility

TUTI

Other version/related

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