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PENERAPAN CUSTOMER RELATIONSHIP MANAGEMENT DENGAN MENGGUNAKAN FRAMEWORK OF DYNAMIC CRM PADA TOKO VELG ZEPHYR RACING PALEMBANG

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Information technology that is increasingly developing encourages every company or agency to follow its developments, especially business people in order to be able to compete in the world market and be able to follow developments to advance their businesses. One of them is in the field of online sales (E-Comerce) or usually called the Online Shop. The increasing number of internet users today makes business people including the zephyr racing wheel shop or better known as the Zephyr wheel shop, which is a company engaged in the business of selling wheel equipment and car tires from all types of four-wheeled vehicles trying to take advantage of the market share on the internet. In marketing its products, zephyr itself already has a website to market the products available in stores. Online purchases are also available, but the process is still not optimal. There are no features to keep customers comfortable. For this reason, in solving these problems an application of Customer Relationship Management (CRM) is used using the Framework of Dynamic and to support the creation of long-term customer relationships that are more practical, additional applications are needed, additional applications used are the WhatsApp application.

Availability
Inventory Code Barcode Call Number Location Status
2007000877T44731T447312020Central Library (REFERENSI)Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T447312020
Publisher
Inderalaya : Prodi Sistem Informasi Profesional, Fasilkom UNSRI.,
Collation
xiv, 65 hlm.; ilus., tab: 28 cm
Language
Indonesia
ISBN/ISSN
-
Classification
005.07
Content Type
-
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
Sistem informasi
Framework of dynamic CRM
Ilmu Komputer
Specific Detail Info
-
Statement of Responsibility
Other version/related

No other version available

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