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ANALISIS TINGKAT KEPUASAN MASYARAKAT DALAM PELAYANAN JALAN RAYA (PJR) DI SATUAN LALU LINTAS KEPOLISIAN RESOR MUARA ENIM

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Penilaian

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The background of this thesis is development of technology and development of era because the volume of vehicles increasing rapidly every year, but this is not comparable with available roads. The impact of increase volume which is traffic jams, traffic disorderly and traffic violation. The thesis purpose is to find out level public satisfaction about patrol service of the rouds at traffic unit of police Muara Enim. The thesis be using Zeithaml et.al theory of service quality for quantification public satisfaction. The theory be composing five dimension, that is tangibel dimension, reliability dimension, responsiviness dimension, assurance dimension and emphaty dimension. The thesis using quantitative method with questionnaire of a form and observation as a comparison. The questionnaire share to one hundred (100) responden of Muara Enim people roads user. The technique questionnaire method by using a purposive sample. The point of thesis is Muara Enim people very satisfied, the gap a value of 1,3. The tangibel dimension explain about facilities and completeness of traffic police get the highest score, while the assurance dimension get lowest score. The recommendation for this thesis is make survey and evaluations in order to more optiml service.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2007000719	T32363	T323632020	Central Library (REFERENCES)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T323632020

Publisher

Inderalaya : Jurusan Ilmu Administrasi publik, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sriwijaya., 2020

Collation

xv, 125 hlm. : ilus. ; 28 cm

Language

Indonesia

ISBN/ISSN

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Classification

352.607

Content Type

Text

Media Type

unmediated

Carrier Type

-

Edition

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Subject(s)

Jurusan Ilmu Administrasi Publik
Tingkat Kepuasan-Layanan Masyarakat

Specific Detail Info

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Statement of Responsibility

DS

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