APA Style

Brown, Stanley A, Martenfeld, Marvin B, Gould, Allan. (1990). CREATING THE SERVICE CULTURE: STRATEGIES FOR CANADIAN BUSINESS . New Jersey: Prentice Hall.

Chicago Style

Brown, Stanley A, Martenfeld, Marvin B, Gould, Allan. CREATING THE SERVICE CULTURE: STRATEGIES FOR CANADIAN BUSINESS. New Jersey: Prentice Hall, 1990. Text.

MLA Style

Brown, Stanley A, Martenfeld, Marvin B, Gould, Allan. CREATING THE SERVICE CULTURE: STRATEGIES FOR CANADIAN BUSINESS. New Jersey: Prentice Hall, 1990. Text.

Turabian Style

Brown, Stanley A, Martenfeld, Marvin B, Gould, Allan. CREATING THE SERVICE CULTURE: STRATEGIES FOR CANADIAN BUSINESS. New Jersey: Prentice Hall, 1990. Print.