APA Style
      Brown, Stanley A, Martenfeld, Marvin B, Gould, Allan. (1990).
    CREATING THE SERVICE CULTURE: STRATEGIES FOR CANADIAN BUSINESS .
    New Jersey:
  Prentice Hall.
  
Chicago Style
      Brown, Stanley A, Martenfeld, Marvin B, Gould, Allan.
    CREATING THE SERVICE CULTURE: STRATEGIES FOR CANADIAN BUSINESS.
    
    New Jersey:
  Prentice Hall,
  1990.
  Text.
  
MLA Style
      Brown, Stanley A, Martenfeld, Marvin B, Gould, Allan.
    CREATING THE SERVICE CULTURE: STRATEGIES FOR CANADIAN BUSINESS.
    
    New Jersey:
  Prentice Hall,
  1990.
  Text.
  
Turabian Style
      Brown, Stanley A, Martenfeld, Marvin B, Gould, Allan.
    CREATING THE SERVICE CULTURE: STRATEGIES FOR CANADIAN BUSINESS.
     
    New Jersey:
  Prentice Hall,
  1990.
  Print.