APA Style
Sviokla, John, Shapiro, Benson P. (1993).
Keeping Customers .
Boston:
A Harvard Business Review Book.
Chicago Style
Sviokla, John, Shapiro, Benson P.
Keeping Customers.
Boston:
A Harvard Business Review Book,
1993.
Text.
MLA Style
Sviokla, John, Shapiro, Benson P.
Keeping Customers.
Boston:
A Harvard Business Review Book,
1993.
Text.
Turabian Style
Sviokla, John, Shapiro, Benson P.
Keeping Customers.
Boston:
A Harvard Business Review Book,
1993.
Print.