APA Style

Hakes, Chris. (1992). Total Quality Management: The key to business improvement . London: Chapman & Hall.

Chicago Style

Hakes, Chris. Total Quality Management: The key to business improvement. London: Chapman & Hall, 1992. Text.

MLA Style

Hakes, Chris. Total Quality Management: The key to business improvement. London: Chapman & Hall, 1992. Text.

Turabian Style

Hakes, Chris. Total Quality Management: The key to business improvement. London: Chapman & Hall, 1992. Print.