APA Style
Schonberger, Richard J., Knod, Edward M.. (1991).
Operations Management: Improving Customer Service, FOURTH EDITION (4th).
Boston:
Irwin.
Chicago Style
Schonberger, Richard J., Knod, Edward M..
Operations Management: Improving Customer Service, FOURTH EDITION.
4th
Boston:
Irwin,
1991.
Text.
MLA Style
Schonberger, Richard J., Knod, Edward M..
Operations Management: Improving Customer Service, FOURTH EDITION.
4th
Boston:
Irwin,
1991.
Text.
Turabian Style
Schonberger, Richard J., Knod, Edward M..
Operations Management: Improving Customer Service, FOURTH EDITION.
4th
Boston:
Irwin,
1991.
Print.