APA Style
Yang, Kai. (2008).
VOICE OF THE CUSTOMER CAPTURE AND ANALYSIS (1).
New York:
McGraw-Hill.
Chicago Style
Yang, Kai.
VOICE OF THE CUSTOMER CAPTURE AND ANALYSIS.
1
New York:
McGraw-Hill,
2008.
Text.
MLA Style
Yang, Kai.
VOICE OF THE CUSTOMER CAPTURE AND ANALYSIS.
1
New York:
McGraw-Hill,
2008.
Text.
Turabian Style
Yang, Kai.
VOICE OF THE CUSTOMER CAPTURE AND ANALYSIS.
1
New York:
McGraw-Hill,
2008.
Print.