APA Style
Davis, Mark M, Heineke, Jannelle. (2003).
Managing Services: Using Technology to Create Value .
New York:
McGraw Hill.
Chicago Style
Davis, Mark M, Heineke, Jannelle.
Managing Services: Using Technology to Create Value.
New York:
McGraw Hill,
2003.
Text.
MLA Style
Davis, Mark M, Heineke, Jannelle.
Managing Services: Using Technology to Create Value.
New York:
McGraw Hill,
2003.
Text.
Turabian Style
Davis, Mark M, Heineke, Jannelle.
Managing Services: Using Technology to Create Value.
New York:
McGraw Hill,
2003.
Print.