APA Style
Tjiptono, Fandy. (1997).
Prinsip-prinsip Total Quality Service (1).
Yogyakarta:
Penerbit ANDI.
Chicago Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
1
Yogyakarta:
Penerbit ANDI,
1997.
Text.
MLA Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
1
Yogyakarta:
Penerbit ANDI,
1997.
Text.
Turabian Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
1
Yogyakarta:
Penerbit ANDI,
1997.
Print.