APA Style
Tjiptono, Fandy. (2002).
PRINSIP - PRINSIP TOTAL QUALITY SERVICE (2).
Yogyakarta:
Penerbit ANDI.
Chicago Style
Tjiptono, Fandy.
PRINSIP - PRINSIP TOTAL QUALITY SERVICE.
2
Yogyakarta:
Penerbit ANDI,
2002.
Text.
MLA Style
Tjiptono, Fandy.
PRINSIP - PRINSIP TOTAL QUALITY SERVICE.
2
Yogyakarta:
Penerbit ANDI,
2002.
Text.
Turabian Style
Tjiptono, Fandy.
PRINSIP - PRINSIP TOTAL QUALITY SERVICE.
2
Yogyakarta:
Penerbit ANDI,
2002.
Print.