APA Style
Tjiptono, Fandy. (2005).
PRINSIP-PRINSIP TOTAL QUALITY SERVICE (5).
Yogyakarta:
Penerbit ANDI.
Chicago Style
Tjiptono, Fandy.
PRINSIP-PRINSIP TOTAL QUALITY SERVICE.
5
Yogyakarta:
Penerbit ANDI,
2005.
Text.
MLA Style
Tjiptono, Fandy.
PRINSIP-PRINSIP TOTAL QUALITY SERVICE.
5
Yogyakarta:
Penerbit ANDI,
2005.
Text.
Turabian Style
Tjiptono, Fandy.
PRINSIP-PRINSIP TOTAL QUALITY SERVICE.
5
Yogyakarta:
Penerbit ANDI,
2005.
Print.