APA Style

Buttle, Francis. (2009). CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND TECHNOLOGIES, SECOND EDITION (2nd). Amsterdam: Elsevier.

Chicago Style

Buttle, Francis. CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND TECHNOLOGIES, SECOND EDITION. 2nd Amsterdam: Elsevier, 2009. Text.

MLA Style

Buttle, Francis. CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND TECHNOLOGIES, SECOND EDITION. 2nd Amsterdam: Elsevier, 2009. Text.

Turabian Style

Buttle, Francis. CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND TECHNOLOGIES, SECOND EDITION. 2nd Amsterdam: Elsevier, 2009. Print.