Skripsi

HUBUNGAN DIMENSI MUTU PELAYANAN KESEHATAN TERHADAP TINGKAT KEPUASAN PASIEN TUBERKULOSIS DI PUSKESMAS SEKIP KECAMATAN KEMUNING KOTA PALEMBANG

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Penilaian

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Background: The increasing number of TB cases must be addressed through planning and implementing various improvement efforts by improving the quality of care. Patient satisfaction reflects the quality of care received. There are seven dimensions of health service quality, including effective, safe, people-centered, timely, efficient, equitable, integrated. This study aims to determine the relationship between the dimensions of health service quality and the level of satisfaction of tuberculosis patients at Puskesmas Sekip, Kemuning District, Palembang City. Methods: Observational analytic research with cross-sectional design. The study sample was 41 TB patients at Puskesmas Sekip who met the inclusion criteria and did not meet the exclusion criteria. The sampling method used purposive sampling technique. Results: The majority of research subjects were aged 19-44 years, with female gender, educational background up to high school / equivalent level, and work as housewives (IRT). There was a significant relationship in the dimensions of health service quality effective (p = 0.000), safe (p = 0.000), people-centered (p = 0.001), timely (p = 0.003), efficient (p = 0.000), equitable (p = 0.026), integrated (p = 0.012) to the level of satisfaction of tuberculosis patients at Puskesmas Sekip, Kemuning District, Palembang City. Conclusion: There is a relationship between the dimensions of health service quality and the level of satisfaction of TB patients at Puskesmas Sekip, Kemuning District, Palembang City. Keywords: dimensions of health service quality, patient satisfaction, puskesmas, tuberculosis

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2407006654	T160190	T1601902024	Central Library (REFERENCE)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T1601902024

Publisher

Indralaya : Prodi Pendidikan Kedokteran, Fakultas Kedokteran Universitas Sriwijaya., 2024

Collation

xiv, 58 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

614.507 07

Content Type

Text

Media Type

unmediated

Carrier Type

-

Edition

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Subject(s)

Prodi Pendidikan Kedokteran
Tuberkulosis – Pasien – Kepuasan

Specific Detail Info

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Statement of Responsibility

TUTI

Other version/related

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