Skripsi

ANALISIS FAKTOR YANG MEMPENGARUHI KEPUASAN PENGGUNA APLIKASI VIU MENGGUNAKAN METODE END USER COMPUTING SATISFACTION (EUCS) DAN DELONE AND MCLEAN

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Penilaian

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One area of telecommunications technology that is also undergoing development in the context of entertainment is that of video streaming. Viu is a video streaming service that provides a range of premium content free of charge. Nevertheless, the Viu application continues to elicit a range of grievances, with the application’s rating remaining relatively low. It is of great importance to consider user satisfaction with an application. This research employs two methods, namely End User Computing Satisfaction (EUCS) and Delone & McLean, to ascertain the factors influencing user satisfaction with the Viu application. A sample of 244 respondents was obtained for the purposes of this research. The data obtained was analysed using the PLS-SEM technique with the Smart-PLS 4 tool. The final results obtained were that the variables of content, ease of use, timeliness, system quality, and finally information quality have a significant effect on user satisfaction.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2407006839	T161421	T1614212024	Central Library (REFERENCE)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T1614212024

Publisher

Indralaya : Prodi Sistem Informasi, Fakultas Ilmu Komputer Universitas Sriwijaya., 2024

Collation

ix, 86 hlm.; ilus.; 29 cm

Language

ISBN/ISSN

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Classification

004.720 7

Content Type

Text

Media Type

unmediated

Carrier Type

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Edition

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Subject(s)

Prodi Sistem Informasi
Sistem informasi – Kepuasan pengguna

Specific Detail Info

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Statement of Responsibility

TUTI

Other version/related

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