Skripsi

PENGARUH KUALITAS LAYANAN TERHADAP TINGKAT KEPUASAN PENGGUNA INDRIVE DI KOTA PALEMBANG

---

Penilaian

---

User satisfaction will encourage them to use the InDrive service, the results of exploration with users revealed some problems such as server down and the application map display is not as intended, causing customer dissatisfaction with the InDrive service. purpose cause customer dissatisfaction with the InDrive service. From this It is hoped that this research will be a solution to the problem of the problem. The purpose of this study was to determines the effect of service quality on the level of satisfaction of InDrive application users in Palembang City using 2 methods, namely the Servsqual and EUCS methods. The total number of respondents distributed was 100 people. The results of the analysis of the level of service quality of the InDrive application in Palembang is Positive (+), with the results of the gap test between user perceptions and user expectations as a whole showing a value of 1.5. user expectations as a whole shows a value of 1.310, indicating that the InDrive application in Palembang has met user expectations. In the method EUCS method, the results of the analysis of the Content Variable 4.08, Accuracy 4, Format 4.04, Ease of Use 3.96, and Timeliness 3.96. Use 3.96, and Timeliness 3.99 obtained analys results at the level of satisfaction "Satisfied". In hypothesis testing h0 and h1, h0 is conclude to have no effect on user satisfaction and h1 is conclude to have no effect on service quality.

---

Availability

Inventory Code	Barcode	Call Number	Location	Status
2407003684	T146069	T1460692024	Central Library (Reference)	Available but not for loan - Not for Loan

Detail Information

Series Title

-

Call Number

T1460692024

Publisher

Indralaya : Prodi Sistem Informasi, Fakultas Ilmu Komputer Universitas Sriwijaya., 2024

Collation

xvi, 53 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

-

Classification

658.807

Content Type

Text

Media Type

unmediated

Carrier Type

-

Edition

-

Subject(s)

Sistem informasi
Kepuasan Pengguna

Specific Detail Info

-

Statement of Responsibility

KA

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment