Skripsi

PENERAPAN METODE MECUE 2.0 DALAM EVALUASI PENGALAMAN PENGGUNA APLIKASI MYTELKOMSEL

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Penilaian

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Technological advancements in the era of globalization have driven rapid progress in telecommunications, particularly through the internet and smartphones. MyTelkomsel, a self-service application by Telkomsel, is designed to facilitate users in managing telecommunications services conveniently. However, despite offering various advanced features, many users report negative experiences, such as a confusing interface, application instability, and other technical issues. This study aims to evaluate the user experience of the MyTelkomsel application using the MeCUE 2.0 method. MeCUE 2.0 was chosen for its ability to assess both functional and non-functional quality through a Likert-scale-based questionnaire. Data were collected from 368 valid respondents, with analysis involving descriptive statistics and mapping results across five main modules. The findings reveal that the usefulness and usability indicators received high average scores of 6.31 and 6.25, reflecting the application's effective functionality and ease of use. However, aspects such as commitment (4.64) and intention to use (4.74) indicate a lack of user engagement with the application. These results highlight the need for improvements in visual design elements, application stability, and the development of more appealing features.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2407006875	T161023	T1610232024	Central Library (REFERENCE)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T1610232024

Publisher

Indralaya : Prodi Sistem Informasi, Fakultas Ilmu Komputer Universitas Sriwijaya., 2024

Collation

xv, 42 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

004.019 07

Content Type

Text

Media Type

unmediated

Carrier Type

-

Edition

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Subject(s)

Prodi Sistem Informasi
Interaksi manusia dan komputer — Penelitian

Specific Detail Info

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Statement of Responsibility

TUTI

Other version/related

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