Search by :

ALL Author Subject ISBN/ISSN Advanced Search

Last search:

Image of GAMBARAN KEPUASAN PASIEN JAMINAN KESEHATAN NASIONAL (JKN) TERHADAP PELAYANAN BEDAH MULUT DI RSKGM PROVINSI SUMATERA SELATAN PADA BULAN JULI 2025

Skripsi

GAMBARAN KEPUASAN PASIEN JAMINAN KESEHATAN NASIONAL (JKN) TERHADAP PELAYANAN BEDAH MULUT DI RSKGM PROVINSI SUMATERA SELATAN PADA BULAN JULI 2025

Adikusumah, Naifah Zahrani - Personal Name;

Penilaian

0,0

dari 5

Background: Patient satisfaction was one of the important indicators in assessing the quality of health services. One form of dental and oral health service was oral and maxillofacial surgery at dental and oral hospitals. The National Health Insurance (NHI) was implemented by the government as an effort to provide health protection for the community. Objective: To determine the overview of NHI patients’ satisfaction with oral surgery services at the Special Dental and Oral Hospital (RSKGM) of South Sumatra Province in July 2025. Methods: A quantitative descriptive study was conducted with a survey design. The population consisted of 100 NHI patients selected using accidental sampling technique. Research data were obtained from Likert-scale questionnaire and analyzed using the Customer Satisfaction Index (CSI). Results: The overview of NHI patients’ satisfaction with oral surgery services at RSKGM South Sumatra Province in July 2025 showed 94.45%, which was categorized as very satisfied. Based on the five dimensions of service quality (reliability, responsiveness, assurance, tangibles, and empathy), the highest frequency was responsiveness (98.23%). The lowest frequency was tangibles (89.49%). Conclusion: NHI patients were very satisfied with oral surgery services at RSKGM South Sumatra Province.

Availability

Inventory Code	Barcode	Call Number	Location	Status
2507006107	T185037	T1850372025	Central Library (Reference)	Available but not for loan - Not for Loan

Detail Information

Series Title: -
Call Number: T1850372025
Publisher: Indralaya : Prodi Kedokteran Gigi dan Mulut, Fakultas Kedokteran Universitas Sriwijaya., 2025
Collation: xv, 99 hlm.; ilus.; tab, 29 cm.
Language: Indonesia
ISBN/ISSN: -
Classification: 617.607
Content Type: Text
Media Type: unmediated
Carrier Type: other (computer)
Edition: -
Subject(s): Bedah mulut
Prodi Kedokteran Gigi dan Mulut
Specific Detail Info: -
Statement of Responsibility: MI

Other version/related

Title	Edition	Language
PREVALENSI ODONTEKTOMI GIGI MOLAR TIGA IMPAKSI PADA PASIEN BEDAH MULUT DI POLI GIGI DAN MULUT RUMAH SAKIT dr. A.K GANI PALEMBANG PERIODE TAHUN 2006-2010		id
PREVALENSI ODONTEKTOMI GIGI KANINUS IMPAKSI PADA PASIEN BEDAH MULUT DI POLIKLINIK GIGI DAN MULUT RUMAH SAKIT dr. A. K. GANI PALEMBANG PERIODE APRIL 2009-MARET 2014		id

File Attachment

GAMBARAN KEPUASAN PASIEN JAMINAN KESEHATAN NASIONAL (JKN) TERHADAP PELAYANAN BEDAH MULUT DI RSKGM PROVINSI SUMATERA SELATAN PADA BULAN JULI 2025

Comments

You must be logged in to post a comment