Skripsi

PENGARUH KUALITAS INFORMASI, KUALITAS SISTEM, DAN KUALITAS LAYANAN TERHADAP KEPUASAN PENGGUNA DENGAN PERSEPSI KEGUNAAN SEBAGAI VARIABEL MODERASI (STUDI PADA PENERIMAAN PESERTA DIDIK BARU BERBASIS WEBSITE TAHUN 2024 DI KABUPATEN OGAN KOMERING ULU)

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Penilaian

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ABSTRACT This study aims to examine the influence of information quality, system quality, and service quality on user satisfaction with perceived usefulness as a moderating variable in the website-based New Student Admission (PPDB) in Ogan Komering Ulu Regency. This study uses a quantitative approach with a survey method using a questionnaire consisting of 42 items. The study population consists of 6,418 users of the 2024 PPDB website in Ogan Komering Ulu District. Based on the Slovin formula (margin of error 10%), the minimum sample size was determined to be 98 (96 samples were analyzed as 2 samples were outliers), selected using non-probability sampling (convenience sampling). Analysis was conducted using Structural Equation Modeling (SEM) Partial Least Square (PLS) with the assistance of SmartPLS version 4 for Windows software. The results of the study indicate a positive and significant influence between System Quality and User Satisfaction, as well as between Service Quality and User Satisfaction. However, the influence of Information Quality on User Satisfaction showed positive results, although not significant. Additionally, no significant influence was found from Perceived Usefulness as a moderating variable on the relationship between information quality, system quality, service quality, and user satisfaction. These findings emphasize the importance of SOPs regarding website information quality standards for the PPDB, the formation of a special audit team for troubleshooting, the development of staff training programs, public campaigns through social media highlighting the benefits of the PPDB website, and conducting post-PPDB digital surveys to formulate targeted policies. Keywords : Information Quality, System Quality, Service Quality, User Satisfaction, Perceives Usefulness, Website, PPDB

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2507004865	T180946	T1809462025	Central Library (REFRENCE)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T1809462025

Publisher

Indralaya : Prodi Magister Administrasi Publik, Fakultas Ilmu Sosial dan Politik Universitas Sriwijaya., 2025

Collation

xvii, 117 hlm.; ilus.; tab.; 29 cm.

Language

ISBN/ISSN

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Classification

351.07

Content Type

Text

Media Type

unspecified

Carrier Type

-

Edition

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Subject(s)

Administrasi Publik

Specific Detail Info

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Statement of Responsibility

HUSN

Other version/related

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