Image of ANALISIS KEPUASAN PASIEN RAWAT INAP DI RSUP DR. RIVAI ABDULLAH BANYUASIN BERDASARKAN METODE HOSPITAL CONSUMER ASSESSMENT HEALTHCARE PROVIDERS AND SYSTEM (HCAHPS)

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ANALISIS KEPUASAN PASIEN RAWAT INAP DI RSUP DR. RIVAI ABDULLAH BANYUASIN BERDASARKAN METODE HOSPITAL CONSUMER ASSESSMENT HEALTHCARE PROVIDERS AND SYSTEM (HCAHPS)

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The Hospital Consumer Assessment Healthcare Providers and System (HCAHPS) is an instrument with 21 questions to measure patient satisfaction according to the patient's experience in the hospital. In 2022, the Bed Occupancy Ratio (BOR) and Turn Over Interval (TOI) values at Dr. Rivai Abdullah Banyuasin General Hospital decreased, indicating low inpatient visits. The purpose of this study was to analyze the level of satisfaction of inpatients at Dr. Rivai Abdullah Banyuasin General Hospital based on the HCAHPS method. The sample of this study was 142 inpatients according to the inclusion criteria. Data were analyzed using univariate analysis. The results showed that the level of satisfaction of inpatients was 53.5%; half of the respondents were satisfied based on the HCAHPS survey. The proportion of patient satisfaction obtained in the dimensions of doctor communication (80.3%), nurse communication (67.6%), hospital environment (62%), responsive attitude of hospital medical staff (64.1%), pain control (52.1%), communication about medication (57.7%), and discharge information (64.1%). This finding indicates that half of the respondents reported being satisfied, which presents a challenge for hospitals to enhance services that prioritize patient needs, provide alternative medical personnel, improve communication with patients, and manage visits more effectively.

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Inventory Code Barcode Call Number Location Status
2507005457T178547T1785472025Central Library (Referensi)Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T1785472025
Publisher
Inderalaya : Prodi Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat Universitas Sriwijaya.,
Collation
xvii, 64 hlm.; ilus.; tab.; 29 cm.
Language
Indonesia
ISBN/ISSN
-
Classification
613.070
Content Type
Text
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
kesehatan masyarakat
Specific Detail Info
-
Statement of Responsibility
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