Skripsi

HUBUNGAN ANTARA KUALITAS PELAYANAN PERAWAT DENGAN TINGKAT KEPUASAN PASIEN DIABETES MELLITUS DI PUSKESMAS PAMPANGAN

---

Penilaian

---

The quality of nursing care is a prominent aspect in the health care system that can affect patients’ satisfaction, especially those with chronic conditions such as Diabetes Mellitus as they require continuous monitoring and care. The level of patient satisfaction is an important indicator in assessing the effectiveness and efficiency of nursing care in primary care facilities such as Health Centers. This study aims to determine the relationship between the quality of nursing care and the satisfaction of Diabetes Mellitus patients at Pampangan Public Health Center. The study used a quantitative approach with a descriptive analytical design and a cross-sectional method. A sample of 35 patients was selected using a purposive sampling technique. Data were collected through questionnaire that measured the service quality and patient satisfaction, and the collected data were analyzed using the chi-square test. The results of the study showed that there was no significant relationship between service quality and patient satisfaction (p = 0.861; p > 0.05). These findings indicates that although the nursing services at the Pampangan Public Health Center have met established standards, this does not necessarily reflect the satisfaction felt by patients. Therefore, it is important for the Health Center to re-evaluate the service approach and consider other factors that can influence patient perceptions and satisfaction holistically. It is recommended that further research involved a larger number of respondents and explore additional variables related to patient satisfaction.

---

Availability

Inventory Code	Barcode	Call Number	Location	Status
2507004506	T179137	T1791372025	Central Library (REFERENCE)	Available but not for loan - Not for Loan

Detail Information

Series Title

-

Call Number

T1791372025

Publisher

Indralaya : Prodi Ilmu Keperawatan, Fakultas Kedokteran Universitas Sriwijaya., 2025

Collation

xiii, 104 hlm.; ilus.; tab.; 29 cm.

Language

Indonesia

ISBN/ISSN

-

Classification

610.730 7

Content Type

-

Media Type

-

Carrier Type

-

Edition

-

Subject(s)

Keperawatan

Specific Detail Info

-

Statement of Responsibility

TUTI

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment