Skripsi

IMPLEMENTASI PENGUKURAN KINERJA RUMAH SAKIT DENGAN PENDEKATAN BALANCED SCORECARD (Studi Kasus Pada RS Tk. II dr. Ak Gani)

---

Penilaian

---

This study aims to evaluate the performance of RS Tk. II dr. Ak Gani using the Balanced Scorecard (BSC) approach, which encompasses four main perspectives: financial, customer, internal business processes, and learning and growth. The method employed is descriptive, both quantitative and qualitative, using a comparative approach. Data were obtained through documentation and interviews. The results indicate that from the financial perspective, the hospital is in a less economical and inefficient condition, although its level of effectiveness falls within the effective category. From the customer perspective, patient satisfaction is rated as good; however, the retention rate has declined and the acquisition of new patients has shown only a slight increase. The internal business process perspective reflects service innovations, though improvements in operational efficiency are still needed. Meanwhile, the learning and growth perspective highlights the need for better employee training and retention. The implementation of the Balanced Scorecard provides a more comprehensive and accurate picture of the hospital's performance and can serve as a foundation for managerial decision-making.

---

Availability

Inventory Code	Barcode	Call Number	Location	Status
2507002925	T173123	T1731232025	Central Library (REFERENCE)	Available but not for loan - Not for Loan

Detail Information

Series Title

-

Call Number

T1731232025

Publisher

Indralaya : Prodi Akuntansi, Fakultas Ekonomi Universitas Sriwijaya., 2025

Collation

vii, 65 hlm.; ill.; tab.; 29 cm.

Language

Indonesia

ISBN/ISSN

-

Classification

657.07

Content Type

-

Media Type

-

Carrier Type

-

Edition

-

Subject(s)

Akuntansi

Specific Detail Info

-

Statement of Responsibility

TUTI

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment