Skripsi

ANALISIS TINGKAT KEPUASAN PENGGUNA APLIKASI WONDR BY BNI MENGGUNAKAN METODE END USER COMPUTING SATISFACTION (EUCS)

---

Penilaian

---

The development of digital technology has driven the banking sector to introduce mobile banking services in order to improve efficiency and customer satisfaction. BNI, as one of the national banks, launched the Wondr By BNI application to enhance service delivery for its users. This study aims to analyze user satisfaction with the Wondr By BNI application using the End User Computing Satisfaction (EUCS) method, which includes five variables: content, accuracy, format, ease of use, and timeliness. A quantitative approach was applied by distributing questionnaires to 137 respondents who are active users of the application. The data analysis shows that all five variables fall into the “very high” satisfaction category, with the highest average score in the content variable (83.50%) and the lowest in the accuracy variable (78.39%). These findings indicate that overall, users are highly satisfied with the Wondr By BNI application, although there is still room for improvement, particularly in terms of system accuracy, such as technical errors and bugs.

---

Availability

Inventory Code	Barcode	Call Number	Location	Status
2507003535	T176027	T1760272025	Central Library (Reference)	Available but not for loan - Not for Loan

Detail Information

Series Title

-

Call Number

T1760272025

Publisher

Indralaya : Prodi Sistem Informasi, Fakultas Ilmu Komputer Universitas Sriwijaya., 2025

Collation

xv, 72 hlm.; ilus.; tab.; 29 cm.

Language

Indonesia

ISBN/ISSN

-

Classification

005.360 7

Content Type

Text

Media Type

-

Carrier Type

-

Edition

-

Subject(s)

Sistem informasi

Specific Detail Info

-

Statement of Responsibility

MI

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment