Skripsi

EVALUASI USER EXPERIENCE TERHADAP APLIKASI PAYPAL VERSI 8 MENGGUNAKAN METODE USER EXPERIENCE QUESTIONNAIRE(UEQ)

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Penilaian

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Digital transformation and financial inclusion have driven the increased use of digital wallets and online transactions, with PayPal as one of the largest digital payment services. However, user responses to the quality of PayPal's systems and services are still mixed. This study aims to evaluate the user experience of the PayPal application version 8 using the User Experience Questionnaire (UEQ) method. The results showed that PayPal scored very well in attractiveness with a score of 1.82, Efficiency 1.67, dependability 1.66, stimulation 1.78, and novelty 1.61, placing it above 75% of similar apps. However, clarity with a score of 1.72 is rated "Above Average," indicating that 25% of other apps are performing better, so this aspect still needs attention. Overall, PayPal offers a positive user experience, especially in attractiveness and efficiency, although improvements to clarity are still needed. In addition, further evaluation is still needed because the scope of this research only covers the city of Pagaralam.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2507003443	T175780	T1757802025	Central Library (Reference)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T1757802025

Publisher

Indralaya : Prodi Sistem Informasi, Fakultas Ilmu Komputer Universitas Sriwijaya., 2025

Collation

xiv, 49 hlm.; ilus.; tab.; 29 cm.

Language

Indonesia

ISBN/ISSN

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Classification

005.360 7

Content Type

Text

Media Type

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Carrier Type

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Edition

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Subject(s)

Sistem informasi

Specific Detail Info

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Statement of Responsibility

MI

Other version/related

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