Skripsi
EVALUASI USER EXPERIENCE TERHADAP APLIKASI PAYPAL VERSI 8 MENGGUNAKAN METODE USER EXPERIENCE QUESTIONNAIRE(UEQ)
Digital transformation and financial inclusion have driven the increased use of digital wallets and online transactions, with PayPal as one of the largest digital payment services. However, user responses to the quality of PayPal's systems and services are still mixed. This study aims to evaluate the user experience of the PayPal application version 8 using the User Experience Questionnaire (UEQ) method. The results showed that PayPal scored very well in attractiveness with a score of 1.82, Efficiency 1.67, dependability 1.66, stimulation 1.78, and novelty 1.61, placing it above 75% of similar apps. However, clarity with a score of 1.72 is rated "Above Average," indicating that 25% of other apps are performing better, so this aspect still needs attention. Overall, PayPal offers a positive user experience, especially in attractiveness and efficiency, although improvements to clarity are still needed. In addition, further evaluation is still needed because the scope of this research only covers the city of Pagaralam.
Inventory Code | Barcode | Call Number | Location | Status |
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2507003443 | T175780 | T1757802025 | Central Library (Reference) | Available but not for loan - Not for Loan |
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