Skripsi

ANALISIS KUALITAS PELAYANAN ADMINISTRASI TERPADU KECAMATAN (PATEN) DI KECAMATAN SEBERANG ULU II KOTA PALEMBANG

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Penilaian

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Public services are all service activities provided by public service providers with the aim of meeting the needs of service recipients and in accordance with applicable laws and regulations. The results of the researcher’s initial observations showed that there was a problem with the recommendation for business premises permits. Sub-district services are still taking longer than expected and have not met community needs. This research aims to analyze the Quality of District Integrated Administrative Services (PATEN) in Seberang Ulu II District, Palembang City. This research uses the theory of improving the quality of public services according to Tangkilisan which has five dimensions, namely form, reliability, responsiveness, assurance, and empathy. The method in this research is descriptive qualitative with data collection techniques through interview, observation, and documentation. The results of this research show that officers at the Seberang Ulu II District Office, Palembang City have shown a good, fast, and consistent response in providing the promised services. Human Resources (HR) who have adequate knowledge, skills, and self-confidence support this success. These results are also supported by a social responsibility perspective which consider the circumstances of service users. Keyword :Public Services, PATEN, Quality

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2407001836	T141686	T1416862023	Central Library (References)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T1416862023

Publisher

Indralaya : Jurusan Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik Universitas Sriwijaya., 2023

Collation

xiii, 100 hlm.; Ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

351.07

Content Type

Text

Media Type

unmediated

Carrier Type

-

Edition

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Subject(s)

Administrasi Publik

Specific Detail Info

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Statement of Responsibility

KA

Other version/related

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