Text

EVALUASI USER EXPERIENCE APLIKASI WHATSAPP MENGGUNAKAN METODE USER EXPERIENCE QUESTIONNAIRE (UEQ)

---

Penilaian

---

WhatsApp is a communication application that has been widely used in Indonesia for a long time and is frequently utilized by diverse demographics as an online communication tool. This study aims to evaluate the quality of WhatsApp’s user experience (UX) using the User Experience Questionnaire (UEQ) method. The UEQ measures user perceptions across six UX dimensions: attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty. Data were collected via a Google Form questionnaire distributed to 234 active WhatsApp users, encompassing respondents aged under 17 to over 50 years, diverse residential locations, occupations, and varying durations of WhatsApp usage. The analysis revealed positive evaluation scores across all UEQ variables. The highest mean score was observed in the efficiency dimension (1.807), while the lowest mean score was in novelty (1.381). Overall, the results demonstrate that WhatsApp delivers excellent user experience quality, with strong performance in usability and reliability. This study concludes with recommendations to further enhance features such as interface innovation and personalization to maintain long-term user satisfaction.

---

Availability

Inventory Code	Barcode	Call Number	Location	Status
2507003364	T174969	T1749692025	Central Library (Reference)	Available but not for loan - Not for Loan

Detail Information

Series Title

-

Call Number

T1749692025

Publisher

Indralaya : Prodi Sistem Informasi, Fakultas Ilmu Komputer Universitas Sriwijaya., 2025

Collation

xvii, 128 hlm., ilus., tab.; 29 cm

Language

Indonesia

ISBN/ISSN

-

Classification

005.307

Content Type

-

Media Type

-

Carrier Type

-

Edition

-

Subject(s)

Sistem informasi

Specific Detail Info

-

Statement of Responsibility

EM

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment