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Image of PENGARUH KUALITAS PELAYANAN SURAT KETERANGAN ASAL (SKA) TERHADAP KEPUASAN EKSPORTIR DI DINAS PERINDUSTRIAN DAN PERDAGANGAN PROVINSI JAMBI

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PENGARUH KUALITAS PELAYANAN SURAT KETERANGAN ASAL (SKA) TERHADAP KEPUASAN EKSPORTIR DI DINAS PERINDUSTRIAN DAN PERDAGANGAN PROVINSI JAMBI

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This study aims to examine and analyze the impact of the quality of Certificate of Origin (CO) services on exporter satisfaction at the Department of Industry and Trade (Disperindag) of Jambi Province. The research method used in this study is quantitative, with data analysis conducted using IBM SPSS 30 software. The data analysis techniques include validity tests, reliability tests, t-tests, the coefficient of determination, correlation coefficients, and simple linear regression. The population in this study consists of exporters who use the Certificate of Origin services at Disperindag Jambi Province, with a sample size of 79 users. Data were collected through the distribution of questionnaires directly, using a Likert scale for measurement. The results of the study show that the validity test results for each statement indicate r calculated > r table, the reliability test result for variable X is 0.902 > 0.60, and for variable Y is 0.876 > 0.60. The t-test value is 12.681 > 1.665, the coefficient of determination (R) is 0.672, the correlation coefficient is 0.822, and the simple linear regression test result is 7.609. Therefore, the quality of CO services provided by Disperindag Jambi Province has a significant positive effect on exporter satisfaction. Keywords : Certificate of Origin (COO), service quality, exporter satisfaction


Availability
Inventory Code Barcode Call Number Location Status
2507001464T168614T1686142025Central Library (Reference)Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T1686142025
Publisher
Indralaya : Jurusan Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik., 2025
Collation
xiii, 154 hlm.; ilus.; tab.; 29 cm.
Language
Indonesia
ISBN/ISSN
-
Classification
389.607
Content Type
Text
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
Kualitas Pegawai
Specific Detail Info
-
Statement of Responsibility
MI
Other version/related

No other version available

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  • PENGARUH KUALITAS PELAYANAN SURAT KETERANGAN ASAL (SKA) TERHADAP KEPUASAN EKSPORTIR DI DINAS PERINDUSTRIAN DAN PERDAGANGAN PROVINSI JAMBI
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