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ANALISIS MANAJEMEN PELAYANAN INFORMASI DAN PENANGANAN PENGADUAN DI BPJS KESEHATAN KANTOR CABANG LUBUKLINGGAU

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The management of public services stands as a crucial element in the delivery of effective public services. Services oriented toward the public necessitate optimal management to elevate the quality of offerings by public sector organizations. Proficient service management directly influences the services rendered and community satisfaction as recipients of these services. Information services and complaint handling represent essential components that agencies must provide, as they facilitate public access to information and serve as formal channels for grievance submission. The primary objective of this study is to conduct an analysis of the management of information services and complaint handling at the BPJS Kesehatan Lubuklinggau Branch Office, utilizing Albrecht and Zemke's Theory (1990: 41). The research methodology adopted is qualitative, employing a descriptive approach for data collection through interviews, observations, and documentation. The findings of this investigation reveal an effective implementation of information services and complaint handling management at the BPJS Kesehatan Lubuklinggau Branch Office. However, it is imperative to emphasize the promotion of digitized information service products and streamlined complaint handling processes to enhance public accessibility to information services and expedite complaint resolution. Keywords: Public Service Management, Public Services, Information Services and Complaint.

Availability
Inventory Code Barcode Call Number Location Status
2407002335T142809T1428092024Central Library (References)Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T1428092024
Publisher
Indralaya : Prodi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik.,
Collation
xiv, 99 hlm.; ilus.; 29 cm
Language
Indonesia
ISBN/ISSN
-
Classification
351.07
Content Type
Text
Media Type
unmediated
Carrier Type
-
Edition
-
Subject(s)
Pelayanan Publik
Prodi Ilmu Administrasi Publik
Specific Detail Info
-
Statement of Responsibility
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No other version available

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