Skripsi

PENERAPAN E-GOVERNMENT MELALUI PENGGUNAAN WEBSITE DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI DINAS SOSIAL OGAN ILIR

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Penilaian

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This research is motivated by how the use of websites in improving the quality of public services by utilising digital technology which gave birth to a new form of government bureaucratic mechanism called electronic government. The focus of this research is to review how the implementation of e-government through the use of websites in improving public services at the Ogan Ilir Social Service. This research uses the theory of e-government implementation from Indrajit (2016) including, support, capacity, and benefits and the theory of public service quality from Lovelock (2007) namely, reliability, physical evidence, responsiveness, assurance, and empathy. This research uses a qualitative method with a descriptive approach. The data collection techniques used in this research are interviews, documentation, and observation. Through primary and secondary data collection. The results showed that the application of e-government carried out through the use of websites in improving the quality of public services is quite good, seen from the dimensions of application and quality of public services which include support from the agreement on the application of e-government, competent human resources, adequate facilities and infrastructure that run according to their functions and the comfort felt by the community when receiving services at the Social Service of Ogan Ilir Regency. This research is motivated by how the use of websites in improving the quality of public services with the use of digital technology which gave birth to a new form of government bureaucratic mechanism called electronic government. The focus of this research is to review how the application of e-government through the use of websites in improving public services at the Ogan Ilir Social Service.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2507000676	T165960	T1659602025	Central Library (Reference)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T1659602025

Publisher

Indralaya : Jurusan Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik., 2025

Collation

xiii, 128 hlm.; ilus.; tab.; 29 cm.

Language

Indonesia

ISBN/ISSN

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Classification

621.390 7

Content Type

Text

Media Type

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Carrier Type

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Edition

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Subject(s)

Teknologi Digital

Specific Detail Info

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Statement of Responsibility

MI

Other version/related

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