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Image of MANAJEMEN KRISIS DISKOMINFO KOTA JAMBI UNTUK MEMBANTU PEMERINTAH KOTA JAMBI DALAM KASUS VIRAL SISWI SMP KRITIK PEMKOT JAMBI

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MANAJEMEN KRISIS DISKOMINFO KOTA JAMBI UNTUK MEMBANTU PEMERINTAH KOTA JAMBI DALAM KASUS VIRAL SISWI SMP KRITIK PEMKOT JAMBI

Maharani, Nabila - Personal Name;

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In 2023, the Jambi City Government faced public criticism after a viral video of a junior high school student criticizing the government for allegedly allowing a large-tonnage company car to damage her grandmother's house went viral on social media. This incident led to a crisis situation due to its bad reputation which requires effective crisis management from Diskominfo Kota Jambi as government public relations. The research aimed to identify crisis management carried out by Diskominfo Kota Jambi to help Jambi City Government deal with problems related to the viral student which is deepened using Situational Crisis Communication Theory (SCCT). The qualitative approach used in the study involved in-depth interviews, observation, and documentation studies. The results showed that the crisis management at pre-crisis stage focused on problem identification and preparation. The response during crisis was classified as a strategy of reducing responsibility (diminish) by providing excuses and justification that government had no intention of creating a crisis. Diskominfo Kota Jambi also provides open and transparent clarification through websites, social media and mass media. After the crisis, the focus shifted to restoring government's reputation with positive news. There are still several steps or strategies that need to be improved in their implementation.


Availability
Inventory Code Barcode Call Number Location Status
2407002221T142696T1426962024Central Library (References)Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T1426962024
Publisher
Indralaya : Prodi Ilmu Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik;., 2024
Collation
xvii, 143 hlm.; ilus.; 29 cm
Language
Indonesia
ISBN/ISSN
-
Classification
302.207
Content Type
Text
Media Type
unmediated
Carrier Type
-
Edition
-
Subject(s)
Prodi Ilmu Komunikasi
Crisis Management
Specific Detail Info
-
Statement of Responsibility
KA
Other version/related

No other version available

File Attachment
  • MANAJEMEN KRISIS DISKOMINFO KOTA JAMBI UNTUK MEMBANTU PEMERINTAH KOTA JAMBI DALAM KASUS VIRAL SISWI SMP KRITIK PEMKOT JAMBI
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