Skripsi

MANAJEMEN KRISIS DISKOMINFO KOTA JAMBI UNTUK MEMBANTU PEMERINTAH KOTA JAMBI DALAM KASUS VIRAL SISWI SMP KRITIK PEMKOT JAMBI

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Penilaian

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In 2023, the Jambi City Government faced public criticism after a viral video of a junior high school student criticizing the government for allegedly allowing a large-tonnage company car to damage her grandmother's house went viral on social media. This incident led to a crisis situation due to its bad reputation which requires effective crisis management from Diskominfo Kota Jambi as government public relations. The research aimed to identify crisis management carried out by Diskominfo Kota Jambi to help Jambi City Government deal with problems related to the viral student which is deepened using Situational Crisis Communication Theory (SCCT). The qualitative approach used in the study involved in-depth interviews, observation, and documentation studies. The results showed that the crisis management at pre-crisis stage focused on problem identification and preparation. The response during crisis was classified as a strategy of reducing responsibility (diminish) by providing excuses and justification that government had no intention of creating a crisis. Diskominfo Kota Jambi also provides open and transparent clarification through websites, social media and mass media. After the crisis, the focus shifted to restoring government's reputation with positive news. There are still several steps or strategies that need to be improved in their implementation.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2407002221	T142696	T1426962024	Central Library (References)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T1426962024

Publisher

Indralaya : Prodi Ilmu Komunikasi, Fakultas Ilmu Sosial dan Ilmu Politik;., 2024

Collation

xvii, 143 hlm.; ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

302.207

Content Type

Text

Media Type

unmediated

Carrier Type

-

Edition

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Subject(s)

Prodi Ilmu Komunikasi
Crisis Management

Specific Detail Info

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Statement of Responsibility

KA

Other version/related

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