Skripsi

KUALITAS PELAYANAN PUBLIK DI DINAS SOSIAL PROVINSI SUMATERA SELATAN ( STUDI PELAKSANAAN PEMANTAUAN EVALUASI KINERJA PENYELENGGARAAN PELAYANAN PUBLIK )

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Penilaian

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The aim of this research is to identify and analyze the factors that influence service quality and the effectiveness of PEKPPP implementation. The method employed is qualitative research with data collection techniques through interviews, observations, and documentation. The indicators of service quality used include Co- creation of Value, Value-in-use, Resource Integration, Service-Dominant Logic (SDL), Experience of Service Interaction, and Outcome Orientation.. The results indicate that although there are good efforts in the implementation of PЕКРРР, there are still constraints affecting service quality, such as budgetary resources and the professionalism of human resources. This study recommends enhancing employee capacity and increasing budgetary resource allocation to support better service delivery. Keywords: Quality, Public Service, PEKPPP

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2507000217	T163878	T1638782025	Central Library (REFERENCES)	Available but not for loan - Not for Loan

Detail Information

Series Title

2507000217

Call Number

T1638782025

Publisher

Indralaya : Prodi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Politik Universitas Sriwijaya., 2025

Collation

xix, 162 hlm., ilus., tab.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

304.607

Content Type

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Media Type

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Carrier Type

-

Edition

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Subject(s)

Kualitas Pelayanan
Prodi Ilmu Administrasi Publik

Specific Detail Info

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Statement of Responsibility

TUTI

Other version/related

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