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HUBUNGAN MUTU PELAYANAN KESEHATAN TERHADAP MINAT KUNJUNGAN ULANG PASIEN DIABETES DI PUSKESMAS SEI BAUNG PALEMBANG

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Background: The increasing cases of diabetes in Indonesia must be addressed through strategies to improve health services. Improving health services requires an assessment of the quality of health services. The quality of health services can be assessed based on the patient's re-visit interest. Assessment of the quality of diabetes services can be seen from the aspects of characteristics, understanding of glucose control, therapy and dimensions of service quality consisting of responsiveness, tangibles, reliability, assurance, empathy. The purpose of this study was to determine the relationship between the quality of health services and the interest in re-visiting diabetes patients at the Puskesmas Sei Baung Palembang. Methods: This type of research is observational analytic with cross sectional design. The sample in this study amounted to 50 people with consecutive sampling technique. Results: There is a significant association between understanding of glucose control (p=0.024), taking diabetes medication (p=0,029), the dimensions of responsiveness (p=0.000), tangibles (p=0.000), reliability (p=0.001), assurance (p=0.000), and empathy (p=0.000) on the interest in re-visiting diabetic patients at Puskesmas Sei Baung. Understanding glucose control and tangibles quality dimension are the most dominant factors on the interest in re-visiting diabetic patients at Puskesmas Sei Baung. Conclusion: There is an association between the quality of health services and the interest in re-visiting diabetic patients at Puskesmas Sei Baung Palembang. Keywords: dimensions of service quality, characteristics, understanding of glucose control, therapy, interest in revisiting, puskesmas

Availability
Inventory Code Barcode Call Number Location Status
2407000269T137030T1370302023Central Library (Refferens)Available but not for loan - Not for Loan
Detail Information
Series Title
-
Call Number
T1370302023
Publisher
Inderalaya : Prodi Pendidikan Dokter, Fakultas Kedokteran Universitas Sriwijaya.,
Collation
xix, 125 hlm.; Ilus.; 29 cm
Language
Indonesia
ISBN/ISSN
-
Classification
616.460 7
Content Type
Text
Media Type
unmediated
Carrier Type
-
Edition
-
Subject(s)
Diabetes Mellitus
Prodi Pendidikan Dokter
Specific Detail Info
-
Statement of Responsibility
Other version/related

No other version available

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