Skripsi

ANALISIS TINGKAT KEPUASAN PASIEN DIABETES MELITUS BERDASARKAN 5 DIMENSI KUALITAS PELAYANAN DI PUSKESMAS KAMPUS KEC. ILIR BARAT I KOTA PALEMBANG

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Penilaian

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Background: Indonesia ranks fifth in the world for the highest number of diabetes mellitus patients. The high number of diabetes mellitus patients necessitates good healthcare services to ensure satisfaction among them. Patient satisfaction is contingent on the quality of services provided by healthcare professionals. In assessing the level of patient satisfaction, five dimensions are utilized as an evaluation of service quality: reliability, tangible aspects, responsiveness, assurance, and empathy. Methods: This study is a descriptive analytical study using sequential mixed methods. The research sample consists of diabetes mellitus patients at the Puskesmas Kampus. Respondents for this study were determined using purposive sampling techniques and totaled 70 individuals. The study includes 7 informants, consisting of both healthcare staff and diabetes mellitus patients. Results: There is a significant relationship in the tangible dimension (p-value = 0.043), responsiveness (p-value = 0.014), and empathy (p-value = 0.029) towards the satisfaction of services for diabetes mellitus patients at Puskesmas Kampus. In the reliability and assurance dimensions, the values are constant, indicating that diabetes mellitus patients at Puskesmas Kampus are already satisfied with the services in these two dimensions. Conclution: The level of satisfaction among diabetes mellitus patients at Puskesmas Kampus across the five dimensions of satisfaction has been fulfilled.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2407000744	T138985	T1389852024	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T1389852024

Publisher

Inderalaya : Prodi Pendidikan Dokter, Fakultas Kedokteran Universitas Sriwijaya., 2023

Collation

xviii, 145 hlm.; Ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

610.280 7

Content Type

Text

Media Type

unmediated

Carrier Type

-

Edition

-

Subject(s)

Pengolahan dan analisa data kesehatan
Prodi Pendidikan Dokter

Specific Detail Info

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Statement of Responsibility

SEPTA

Other version/related

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