Electronic Resource

Service Excellence for Sustainability

---

Penilaian

---

This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings.

In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.

---

Availability

Inventory Code	Barcode	Call Number	Location	Status
2108000323	EB0005069	658.05 Ser	Central Library (OPAC)	Available

Detail Information

Series Title

-

Call Number

658.05 Ser

Publisher

Singapore : Springer Singapore., 2021

Collation

X, 95p.:ill

Language

English

ISBN/ISSN

978-981-16-2579-4

Classification

658.05

Content Type

Ebook

Media Type

-

Carrier Type

online resource

Edition

1

Subject(s)

IT in Business

Specific Detail Info

-

Statement of Responsibility

BRF

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment