Skripsi

CHATBOT MENGGUNAKAN ALGORITMA PATTERN BASED UNTUK PELAYANAN PELANGGAN DI TRAVEL HAJI DAN UMROH

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Penilaian

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Chatterbot, commonly known as chatbot, has emerged as an undeniable contemporary trend. With the utilization of artificial intelligence, technology now aids humans in problem-solving, particularly in the realm of hajj and umrah. This research aims to enhance the services of hajj and umrah travel through the development of a chatbot based on Frequently Asked Questions (FAQ) on a website. The method employed is pattern-based, further enhanced by the integration of cosine similarity algorithm to improve the accuracy and recall of the chatbot. A dataset comprising 100 FAQ entries and 75 user questions is utilized in this study. The research results demonstrate that the implementation of the pattern-based method has yielded commendable performance, with an accuracy of 73% and a recall of 71%. However, a significant improvement is observed through the amalgamation of the pattern + cosine method, indicating an accuracy of 85% and a recall of 83%. This improvement signifies that the integration of cosine similarity into regex patterns positively influences the chatbot's ability to recognize and respond to queries related to hajj and umrah.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2407000548	T138596	T1385962023	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T1385962023

Publisher

Inderalaya : Prodi Teknik Informatika, Fakultas Ilmu Komputer Universitas Sriwijaya., 2023

Collation

xvii, 205 hlm.; Ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

004.07

Content Type

Text

Media Type

unmediated

Carrier Type

-

Edition

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Subject(s)

Pemrosesan data
Prodi Teknik Informatika

Specific Detail Info

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Statement of Responsibility

SEPTA

Other version/related

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