Skripsi

PERANCANGAN ULANG APLIKASI ADUAN LAYANAN TI BERBASIS MOBILE MENGGUNAKAN METODE DESIGN THINKING

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Penilaian

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Tuleap is an open-source website to provides internal IT services for the company PT Pupuk Sriwidjaja Palembang. However, the results of the interview showed that this site has several shortcomings, such as being difficult to use because there are too many website pages to move during the complaint process and there are several features that are less informative. This research intends to improve the design of the website and create a mobile-based application prototype. In this research, the design thinking method is used by the researcher. This method is considered suitable because it focuses on user needs. There are several processes carried out by researchers when using this method, namely step empathize, Define, Ideate, Prototype, and Testing. In the final stage, namely testing, researchers used the single easy question method to obtain an average score of 6.49, which means that the Aduan Layanan TI application makes it easy for internal company users to submit complaints regarding information technology incidents.

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Availability

Inventory Code	Barcode	Call Number	Location	Status
2407000980	T139549	T1395492024	Central Library (Referens)	Available but not for loan - Not for Loan

Detail Information

Series Title

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Call Number

T1395492024

Publisher

Inderalaya : Prodi Sistem Informasi, Fakultas Ilmu Komputer, Universitas Sriwijaya., 2024

Collation

xi, 51 hlm.; Ilus.; 29 cm

Language

Indonesia

ISBN/ISSN

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Classification

005.360 7

Content Type

Text

Media Type

unmediated

Carrier Type

-

Edition

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Subject(s)

Program untuk Komputer Personal
Prodi Sistem Informasi

Specific Detail Info

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Statement of Responsibility

SEPTA

Other version/related

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